Customer satisfaction is of the utmost importance to us. We strive to ensure the highest quality of our products. We make every effort to inspect every item before we dispatch it to the customer. In the unlikely event of an item/s shipped, not being to your satisfaction, please contact us immediately via email at firstname.lastname@example.org or call (970) 596-6690, so that we can discuss how we can rectify the situation to your satisfaction.
If the order is damaged be sure to include in your correspondence; your order number, name, phone number, description of the damaged products and the condition of the box. If the package shows signs of mishandling during shipping, save all packaging and contents in the box please contact the shipper immediately. Do not throw anything out. No credit will be given for merchandise returned or shipment refused for any reason unless prior authorization has been obtained from our office.
Returns / Refunds / Exchange Policy
We work hard to provide you with the highest quality shopping experience. In case of a damaged item please notify us within 48 hours of receipt. If you are not satisfied with your order, you may return it within 6 days of receipt and receive a refund minus shipping. Prior authorization is required to make a return. E-mail us for an authorization request and return details. Upon receipt of your merchandise, we will refund the cost of your order less the shipping and handling costs for the order. You are responsible for your return shipping costs. The merchandise must be in good condition and properly packed in order to receive the refund. Refunds cannot be processed for items that are returned in poor condition. In the rare occurrence that an error was made on the order, just notify our customer service within 3 days of receiving the package and we will arrange for a replacement shipment as soon as possible.
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